Smart Auto Care – Terms & Conditions

Last Updated: 1 Jan 2024

1. Acceptance of Terms

By booking or using Smart Auto Care’s services, you automatically accept these Terms & Conditions. No signature is required—your use of our services constitutes agreement with this policy.

2. Service Disclaimer

All repairs, paint jobs, and refinishing work are done to the best possible standard considering factors such as the vehicle’s age, previous repairs, paint condition, and environmental factors.
Color Matching Disclaimer: We use professional techniques to match paint colors as accurately as possible, but we do not guarantee a 100% factory color match.
Paint colors can appear different under various lighting conditions, and slight variations are normal.
Customers acknowledge that minor variations in color or texture do not qualify as a defect or a reason for a refund or liability claim.

3. Inspection & Acceptance of Work

Customers must inspect and approve the work upon job completion.
Any concerns must be raised immediately, or within 48 hours of the service being completed.
After this period, Smart Auto Care is not liable for any issues or complaints regarding the work.
Once the vehicle leaves our care, we assume that the customer is satisfied with the work.

4. Limitation of Liability

Smart Auto Care’s total liability is limited to the amount paid for the service.
Under no circumstances will Smart Auto Care be liable for:
- Third-party repair costs.
- Loss of vehicle use.
- Depreciation or reduced resale value of the vehicle.
- Any indirect, incidental, or consequential damages.
If a customer is dissatisfied, Smart Auto Care must be given the opportunity to inspect and correct the issue first.
If a refund is provided, it is the final settlement, and no additional claims will be accepted after that.

5. Third-Party Repairs & Unauthorized Claims

If a customer takes the vehicle to another repairer without first notifying Smart Auto Care, all claims for refunds or compensation will be void.
We do not cover any repair costs charged by third-party workshops unless explicitly agreed upon in writing before the work is performed.
Customers cannot request additional payments for third-party repairs after accepting a refund from Smart Auto Care.

6. Refund Policy

Refunds are not automatically granted and are only provided at the sole discretion of Smart Auto Care.
Customers must allow Smart Auto Care to inspect and rectify any issues before requesting a refund.
If a refund is granted, the matter is considered fully resolved, and no additional compensation will be provided.
Once a refund is issued, Smart Auto Care is released from all liability related to the service.

7. Customer Responsibilities

Customers must disclose any previous paintwork, rust, peeling paint, or hidden damage before service begins.
Smart Auto Care is not responsible for problems caused by:
- Pre-existing poor repairs.
- Manufacturer paint defects.
- Rust, corrosion, or peeling paint.
Customers must ensure their vehicle is clean and dry before service. Excessive dirt, dust, or moisture may affect the paint finish.

8. Weather & Environmental Conditions

Smart Auto Care operates in outdoor and indoor environments, meaning weather conditions may affect the job.
If the job is delayed due to rain, wind, or extreme temperatures, customers will be notified, and an alternative appointment will be arranged.
Smart Auto Care is not responsible for dust contamination, overspray, or minor imperfections caused by outdoor conditions.

9. Booking & Cancellations

Bookings are confirmed only after Smart Auto Care provides a confirmation.
Customers must provide at least 24 hours' notice for cancellations.
Last-minute cancellations may be subject to a cancellation fee.

10. Lifetime Warranty Policy

At Smart Auto Care, we stand by the quality of our workmanship. We offer a lifetime warranty on our paintwork, subject to the following conditions:

What’s Covered?

✔ Paint peeling, cracking, or flaking due to faulty workmanship.
✔ Defects caused by application errors from Smart Auto Care.
✔ Warranty applies only to the specific area repaired by us.

What’s NOT Covered?

❌ Fading, discoloration, or oxidation due to sun exposure, weather, or improper maintenance.
❌ Damage caused by accidents, scratches, pressure washing, or third-party repairs.
❌ Paint issues related to rust, previous bad repairs, or manufacturer defects.
❌ Issues that arise due to chemical exposure, bird droppings, or environmental conditions.

How to Claim the Warranty?

Customers must provide proof of service (receipt or invoice).
Any claims must be assessed in person by Smart Auto Care.
The warranty applies only to the original owner and is non-transferable.
We must be given the opportunity to fix any covered defects before third-party repairs are done.

11. Acceptance by Use

By booking or using our services, you acknowledge and agree to these Terms & Conditions.

📌 For more details, visit: smartautocare.com.au